Frequently asked questions

StoryWisp is an AI-powered storytelling platform designed specifically for children's reading development. Simply create a hero character, and our AI generates personalized stories that support phonics learning and reading skills. It's like having a digital storyteller that grows with your child!

StoryWisp is designed for children aged 4-12, with content specifically tailored to different age groups and reading levels. Our stories automatically adapt to your child's current phonics phase, ensuring age-appropriate content that supports their educational development.

Not at all! StoryWisp is designed to be simple and intuitive for parents and children. The interface is user-friendly, and our AI handles all the complex story generation. You just need to create a hero character and let your child's imagination guide the way.

Start by selecting an age group and story type. Then design a hero character together - choose from animals, magical creatures, or create a photo-based character. Our AI will generate a personalized story featuring your hero in an exciting adventure that supports reading development.

Our stories are carefully crafted to align with UK phonics education. Target sounds are highlighted in bold, tricky words appear in italics, and content is tailored to your child's current phonics phase. This makes learning natural and engaging while building reading confidence.

We support UK Phonics Phases 2-5, covering Reception through Year 1 (ages 4-6). This includes single letter sounds, digraphs, trigraphs, and alternative spellings. Stories automatically adapt to your child's current phase for optimal learning.

Yes! StoryWisp provides educational insights showing which sounds and words have been encountered in the stories. You can see progress through different phonics phases and celebrate reading achievements together.

Both! Our stories are designed to be highly engaging and fun while supporting educational objectives. Children learn without realizing it - phonics practice becomes part of creative storytelling rather than boring drills.

Absolutely! StoryWisp is fully COPPA-compliant and designed specifically for children's safety. We only collect minimal information necessary for the service, never share data with third parties, and all content is age-appropriate and educational.

We only collect the hero character names you create, age group selections, and story preferences. No personal details, photos, or location data. All information is stored securely and used solely to create personalized educational stories.

Yes, you have full control over your data. You can delete heroes, stories, and all associated content at any time through your account settings. We also provide easy data export if you want to keep copies of your stories.

No, we never share your data with schools, third parties, or any other organizations. Your privacy is our top priority, and all data remains strictly confidential within our secure platform.

Your stories remain accessible even after cancellation! You keep access to all stories you've created, but won't be able to generate new ones without resubscribing. This way, your child can continue enjoying their collection.

You can cancel anytime through your Parent Dashboard or by contacting us at info@storywisp.app. Your access continues until the end of your current billing period, and you keep all your stories forever.

We accept all major credit cards and debit cards through our secure Stripe payment system. All payments are processed securely and we never store your payment information.

StoryWisp works on any device with a web browser - computers, tablets, and smartphones. We recommend using a tablet or computer for the best reading experience, but the platform is fully responsive for all screen sizes.

Yes, StoryWisp requires an internet connection to generate new stories and access your collection. However, you can read previously created stories offline once they're loaded on your device.

Yes! You can create multiple hero characters under one account. Each hero can be featured in their own personalized stories, making it perfect for families with multiple children. All stories are saved in your library for easy access.

We're here to help! Contact us at info@storywisp.app and we'll respond within 24 hours. We also have a comprehensive Help Center with troubleshooting guides and tips for getting the most out of StoryWisp.